Columbia Gas Offering Help For Customers Dealing With COVID 19 Struggles

Cheri Pastula spoke with 1370 WSPD's Fred LeFebvre about a number of programs and services being offered by Columbia Gas for people adversely affected by the coronavirus pandemic. Many NW Ohio residents are having a hard time paying their bills- some for the very first time.

Cheri asked that Columbia Gas of Ohio customers to reach out to now, before disconnections begin in August for customers who are behind on their gas bills. We can work with you on affordable payment plans and provide information on other assistance available – not just for utilities, but other household expenses.

One of the assistance programs available is HeatShare, administered by the Salvation Army. They use money donated by Columbia Gas and its customers and employees to help eligible customers pay their Columbia Gas bills. Our customer care team can help you get connected to the Salvation Army in your area or you can reach out to them directly.

More than ever before, we want to help our customers get through these tough times by providing solutions to what can feel like unsurmountable problems. We’ll work with your budget and timeline so you can feel some financial relief.

Our customer care teams are ready to help. Here’s how to reach us:

•    Call 1-800-344-4077

•    Send us a message on Facebook, Twitter or Nextdoor

For details on our COVID-19 response, visit

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